International Shipping

If you have chosen to ship your order outside the United States, please note we are temporarily unable to ship International orders DDP.  All international orders will be shipped DDU. Customers will be responsible for customs fees, taxes, duties or tariffs at the time of delivery.

Please note that we do not offer refunds on any International orders.

Import laws and regulations are always changing and vary from country to country. It is your responsibility to make sure that the supplements you order are allowed to be imported from the U.S.


We strongly suggest that you contact your local customs office before placing an order to review the regulations for your particular country.

 In an effort to prevent your shipment from being seized or held by Customs, your order should contain NO MORE than a 90-day supply of each item.

The goods will be imported on behalf of the consignee/ebuyer. The consignee authorizes Biosyntropy to import the goods on his/her behalf. Further, the consignee/buyer agrees that Biosyntropy may delegate the obligation to import the goods on his behalf to a subcontractor. The consignee will pay the taxes & duties in addition with the purchase price of the goods.

At this time, we are offering International shipping to the following Countries:

European Union (due to import restrictions we are unable to ship to Germany, Spain and Greece.)

 UK
Canada
 
New Zealand

Australia
Switzerland

Due to import restrictions, please be aware the following products are restricted to the below countries:

Heart Center Boost- is restricted in:
Belgium
Poland
Sweden
Switzerland
Netherlands

Pineal Chill- is restricted in:
Sweden
New Zealand
France
Denmark
Finland

Italy

Portugal

Austria
Ireland
Switzerland

Pineal Power- is restricted in:
Ireland

Package Loss:

Although it is rare for International orders to be lost, please be aware that it can happen. Due to the import clearance process in your country, international orders can take up to 60 business days to clear customs. An international order will not be considered ‘lost’ until 60 business days from the date of shipment. We are unable to process claims until 60 business days period has passed. In the event your order has been lost, you must contact our customer support department at support@biosyntropy.com and report it as lost to us within 60 calendar days of date of purchase.

Orders that haven't been reported within 60 calendar days will not be eligible for a refund.

Address issues/Incorrect Address:

If our shipping system is not able to verify a shipping address, we will notify you via email to confirm and/or verify the shipping address. If we do not receive a response within one week of our notification, the order will be cancelled and refunded.

If the shipping address on your order is incorrect, please note that we cannot change the delivery address after an order has been shipped. Please know that we work directly with our shippers to help resolve address issues when possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you've made an error in the shipping information on your order. If such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund or replacement of any kind.