If you have chosen to ship your order outside the United States, please note all International orders (with the exception of the UK) include customs fees, taxes, duties or tariffs.
Please note that we do not offer refunds on any International orders.
Import laws and regulations are always changing and vary from country to country. It is your responsibility to make sure that the supplements you order are allowed to be imported from the U.S.
We suggest that you contact your local customs office before placing an order to review the regulations for your particular country.
If the product(s) you ordered is rejected by your local officials and sent back to our warehouse for any reason such as Unclaimed, Incomplete/Insufficient Address, Prohibited/Banned items, only once the parcel arrives back at our warehouse in an undamaged, resalable condition will a Refund for the purchase price of the products be issued, less all shipping costs, tariffs, duties and taxes. You may also be responsible for return shipping fees. We cannot be held responsible for delays and transit times if your parcel is being returned.
We cannot process a refund on seized, damaged, opened, or non-returned items.
In an effort to prevent your shipment from being seized or held by Customs, your order should contain NO MORE than a 90-day supply of each item.
The goods will be imported on behalf of the consignee/ebuyer. The consignee authorizes Biosyntropy to import the goods on his behalf. Further, the consignee/buyer agrees that Biosyntropy may delegate the obligation to import the goods on his behalf to a subcontractor. The consignee will pay the taxes & duties in addition with the purchase price of the goods.At this time, we are offering International shipping to the following Countries:
European Union (due to import restrictions we are unable to ship to Germany and Spain)
Heart Center Boost- is restricted in:
Pineal Chill- is restricted in:
Pineal Power- is restricted in:
Although it is rare for International orders to be lost, please be aware that it can happen. Due to the import clearance process in your country, international orders can take up to 60 business days to clear customs. An international order will not be considered ‘lost’ until 60 business days from the date of shipment. We are unable to process claims until 60 business days period has passed. In the event your order has been lost, you must contact our customer support department at firstname.lastname@example.org and report it as lost to us within 60 calendar days of date of purchase.
Orders that haven't been reported within 60 calendar days will not be eligible for a refund.Address issues/Incorrect Address:
If our shipping system is not able to verify a shipping address, we will notify you via email to confirm and/or verify the shipping address. If we do not receive a response within one week of our notification, the order will be cancelled and refunded.
If the shipping address on your order is incorrect, please note that we cannot change the delivery address after an order has been shipped. Please know that we work directly with our shippers to help resolve address issues when possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you've made an error in the shipping information on your order. If such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees and we’ll only be able to refund you for the cost of the merchandise only.