If you’re not completely satisfied with your purchase, simply return the unused portion of the product in its original container, within 45 days of the purchase date, for a full refund of the purchase price of the product minus shipping costs.
Please note that if you ordered more than one (1) of a specific item, only one (1) of those items may be returned opened and used.
Please be advised that we cannot issue a refund after 45 days of the purchase date.
Biosyntropy does not offer refunds on International orders.
To return an item, please contact our customer service to obtain a product return form. Simply print and complete the return form provided and place it in the mailing package with the items to be returned.
Please note that you are required to include your RMA# on the return mailing package and to include a completed return form with your returned items. A tracking # for your package must be provided to customer service in order for your return to be processed. All returns must be postmarked within 45 days of the purchase date. We do not provide return mailing labels for orders being returned.
After receiving your return and inspecting the condition of your item, we will process your return and refund. Please allow up to 14 days from the receipt of your returned item to process your return and refund. We will notify you by email when your return has been received and your refund has been processed.
If you have any questions concerning our return policy, please contact us.